Success Stories

Our customers say it best

Don't take our word for it! Hear what our customers have to say about us and see the amazing improvements we've accomplished together.

Preventing falls in a 350-bed community hospital

Each fall in a hospital results in $33,000 in average costs, which is just one reason healthcare organizations seek easy tools to help staff prevent patient falls.

In one of our community hospital customers, electronic medical records indicated good falls prevention practices were happening, but leadership had no way of showing what actual practices were actually being used by staff. Without knowing what practices staff were, or were not, following, management had no way to focus training and even further improve best practices to keep patients safe.

Staff collected data on compliance with 14 different best practices to prevent falls, from ensuring call buttons are within reach to using slip-proof footwear. By using that data to target improvement efforts where they were most needed, the hospital achieved greater than 90% compliance with all 14 practices, and defect-free audits increased by 76%.

After just 6 months of using QualarisAudit™, the hospital saw a 90% reduction in falls, and they sustained a 56% reduction over the entire fiscal year, not only avoiding huge costs but helping to keep their patients even safer.

Falls best practices that reached institutional compliance goal
Increase in defect-free audit compliance
Falls reduction after just 6 months

Preventing infections in a 100-bed community hospital

Nearly 1 in every 20 patients acquires an infection during their hospital stay, at a cost of nearly $25,000 per infection. This small community hospital was looking for infection prevention tools that were efficient and enabled them to do more with their limited resources.

Best practices for improving hand hygiene are not the same as the practices for CAUTI bundle compliance, but QualarisAudit™ provided a transferrable platform that could be used by management to audit the best practices in both. Eliminating paper processes and shifting auditing to a single software platform saved their nurse managers 10 hours per month, giving them more time to focus on their other diverse responsibilities.

Even more, their nursing teams saw dramatic improvements in compliance: 72% improvement in CAUTI bundle compliance and 35% improvement in hand hygiene compliance. That means fewer infections, huge cost savings, and most importantly, safer patients.

Improvement in CAUTI bundle compliance
Improvement in hand
hygiene compliance

Improving communication with patients in a 250-bed hospital

QualarisAudit™ isn’t limited to just preventing adverse safety events. Research shows that when patients and their families have clear information, they are more engaged in their care, more compliant on discharge instructions, and achieve better outcomes.

A Western Pennsylvania hospital recently developed and installed new, patient-facing whiteboards to improve that communication and patient experience. In rolling out the new whiteboards, the leadership team wanted to ensure that staff were consistently complying with the process.

QualarisAudit™ provided the tool to ensure whiteboard compliance and improve rounding and patient communication. With nurse managers using tablet computers to audit for compliance and focus training opportunities for staff, the hospital has achieved at least 90% compliance with all 17 whiteboard elements. The hospital has seen an 84% reduction in incomplete whiteboard elements. Now, they are exploring ways to use QualarisAudit™ to improve other quality processes.

Whiteboard practices that reached institutional compliance goal
Reduction in incomplete whiteboards

Automating processes to drive improvement hospital-wide

QualarisAudit™ has an ever-growing library of more than 100 applications, which made it a great fit for a 300-bed hospital that wanted to track and improve processes across patient experience, quality, and patient safety work.

The most pressing priority, creating an inpatient leader rounding tool to understand and improve patient and family experiences, was the first to roll out. By identifying missed opportunities for staff to communicate clearly with patients and their families, clinical managers were able to focus on the biggest improvement opportunities, leading to a 43% improvement in staff compliance with patient communication best practices.

After seeing how easy it was to launch new solutions, the hospital began to hold brainstorming sessions to identify emerging needs to address through auditing. With no IT integration needed, the team could design a new audit in as little as 15 minutes and have it launched and in use rapidly. Now, this hospital alone has more than a dozen different QualarisAudit™ applications live and in use, including rounding tools for perioperative services, infection control audits, and patient and family survey tracking.

Patient communication compliance